Playmetrics Support
We use PlayMetrics as our all-in-one club operating system for all West-Mont programs. PlayMetrics is where you'll find registration, billing, communication, and schedules. In order to participate in one of our programs, you will need to create a West-Mont PlayMetrics account.
PLAYMETRICS ACCOUNT SETUP
To get your PlayMetrics account set up, please refer to this article. It explains how to...
- add contacts
- set up the mobile app
- set each contact's notification preferences
- sync your calendar(s)
- change the account owner
- and more!
To better understand how to navigate and use PlayMetrics, please reference this article.
CONTACTS
Please make sure to add all the necessary people to the account as contacts. Do not use the same account for multiple people - instead, add a contact for each person.
Adding additional Family Contacts to your account
A NOTE ON AVAILABILITY...
Players are locked out of updating their availability 24 hours before each event. Please set your availability before that time so your coach has adequate time to plan. If something comes up and you need to change your availability within 24 hours of an event, you must contact your coach directly.
You will notice that you can't see everyone else's availability - that's on purpose. If you need to coordinate a carpool, we recommend contacting people directly using the chat feature.
GET THE APP
We highly recommend downloading the PlayMetrics mobile app to your Android or Apple device. Follow the appropriate link below to get the app.
Note: Be sure to check your app notification settings on your mobile device and your PlayMetrics communication preferences to ensure push notifications are enabled. You can learn more about communication preferences by reading the article Setting Communication Preferences.
NEED ADDITIONAL HELP?
If you run into any PlayMetrics issues or have any questions, the easiest, quickest way to get answers is by emailing support@playmetrics.com.